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Terms and Conditions

This is an English translation of the Czech Obchodní podmínky. In case of doubt, the Czech version prevails.

Effective from 7 October 2026 · version 2026-10-07

1. Introduction

These terms of service govern the services that StreamCharge, s.r.o. (“StreamCharge” or “we”) provides to companies and entrepreneurs (“client” or “you”).

The services are intended only for entrepreneurs who use them for their business. They are not intended for consumers.

The contract between us consists of your confirmed order, these terms of service and the data processing terms. Anything we agree separately (for example by email) takes precedence over these terms. How we process the personal data of you and your colleagues is described in the privacy policy.

2. What we do for you

On our platform we build and run for you:

  • websites,
  • online shops with an AI assistant that advises your customers and fills their baskets,
  • taking bookings and enquiries from guests,
  • taking orders and made-to-measure jobs,
  • interactive manuals and training simulators with an AI assistant.

We run websites and online shops in the Microsoft Azure cloud in Western Europe. You can see tasks and their status, the plan, the team and the credit in the Control Console at portal.streamcharge.cz.

We agree in the order exactly what we will provide for your project.

3. Artificial intelligence works for you

Artificial intelligence (AI) does most of the work for us. We want you to know that at all times:

  • The AI account manager communicates with you in the Control Console chat, by email and by phone. It receives your requests, assigns the work, monitors it and gets in touch when it is done. On the phone it speaks with a synthetic voice.
  • The AI developer edits your website or online shop on your instruction.
  • The AI assistants on your website answer your customers and guests, fill baskets and record bookings and jobs according to the rules you set.

Our AI is powered by the Claude language models from Anthropic. StreamCharge is responsible for the services, and people supervise the work of the AI. You can ask at any time for a person to review your matter.

We set up AI assistants so that people know they are communicating with AI (Art. 50 of Regulation (EU) 2024/1689, the Artificial Intelligence Act). Do not remove or obscure this notice on your website.

AI can be wrong. Check important information, such as prices, opening hours, product descriptions or your shop’s legal texts, before publishing it. Information from our AI is not legal, tax or other professional advice.

4. How the contract is formed

We conclude the contract electronically. It comes into being when you send us an order (by email, in the chat or by phone to the AI account manager) and we confirm it by email, or at the latest when we begin performance. The confirmation refers to these terms.

Anyone who places an order on behalf of the client confirms that they are authorised to do so.

5. How you request changes

  1. You tell the AI account manager in plain words what you need.
  2. The AI developer prepares and checks the change.
  3. The change first appears on a test version of your website, where you can look at it.
  4. The project owner or administrator moves it to the live website in the Control Console, or we do so on their instruction. The move can be reversed.

By publishing a change on the live website, you approve it.

6. Access and your team

  • You sign in to the Control Console with a one-time code that we send you by email. Anyone who has access to your mailbox can sign in as you. Protect your mailbox accordingly.
  • You can invite other people to the project as administrators or team members. Team members can discuss the project with the AI account manager and assign work. Only the owner or an administrator can publish a change on the live website.
  • You are responsible for the actions of the people you invite to the project as if they were your own.
  • Report any suspected misuse of access or other security incident to us immediately at info@streamcharge.cz.

7. Prices and payments

  • You pay for the services with credit. 1 credit = 1 CZK.
  • You pay for the changes that you order and for large volumes of data, for example for storing and downloading large files. If you order a service with a monthly price (for example higher website performance), credit is drawn for it as well.
  • Prices are set by the price list in the Control Console in force on the day of the order. We will tell you the price of a change in advance on request.
  • We charge only for work ordered by you or by people on your team.
  • You top up credit in advance, in the manner indicated in the Control Console or following our request for payment. We will issue you a document for every payment.
  • We add VAT to the prices where the law requires it.
  • You can see the balance and all movements of credit in the Control Console.
  • When your credit is running low, we will notify you. We will not start new paid work without credit. We may suspend services with a monthly price if you do not top up your credit within 30 days of the notification.
  • Credit does not expire during the term of the contract. After the contract ends, we will refund unused credit to you on request within 30 days.

8. Your obligations

  • You give us truthful and complete information and tell us of any changes to it in good time.
  • You hold the necessary rights to the content that you supply to us (texts, photographs, logos, price lists), and its publication does not infringe the rights of others.
  • Towards your customers you are responsible for your website and online shop: for the offer, prices, delivery, complaints, your own terms and conditions and the information on how their personal data is processed.
  • You keep the rules for the AI assistants (prices, opening hours, booking rules) up to date.
  • You alone are responsible for ensuring that your business and its presentation comply with the regulations that apply to you, including tax and consumer regulations.

9. What is prohibited

You must not use the services:

  • for unlawful activity and for publishing illegal content,
  • for content that infringes the rights of others, for example copyright, trade marks or personality rights,
  • for sending unsolicited commercial communications, spreading malicious code or operating fraudulent websites,
  • for circumventing technical and security measures or disrupting the operation of the services,
  • for accessing accounts and projects that do not belong to you.

10. Illegal content and contact point

We store the content of your website on your instruction. We are therefore a provider of hosting services under Regulation (EU) 2022/2065, the Digital Services Act.

  • The single point of contact for both authorities and users is info@streamcharge.cz. We communicate in Czech and English.
  • Anyone can notify us of content that they consider illegal. The notice should contain the exact address of the content (URL), an explanation of why the content is illegal, the name and email address of the person giving notice, and a statement that the notice is submitted in good faith.
  • We will assess a notice without undue delay. We may disable access to content that is illegal or breaches these terms. We will inform you without undue delay of such a step and the reasons for it.

11. Availability and support

We provide the services with professional care. We do not guarantee uninterrupted availability, because operation also depends on cloud, telecommunications and AI providers. We schedule maintenance so that it disrupts operation as little as possible. Guaranteed availability (SLA) can be agreed separately.

The AI account manager provides you with support in the chat, by email and by phone.

We improve the platform on an ongoing basis. We may change features provided that we do not materially worsen the services you use. We will inform you in advance of material changes.

12. Rights to content and code

  • The content that you supply to us remains yours. We may use it to the extent necessary to provide the services.
  • You may use the texts and images that we create for your website without restriction, even after the contract ends.
  • The platform and the source code of websites and online shops belong to StreamCharge. You use them as part of the service for the duration of the contract. A transfer of the source code of your website can be agreed separately.
  • We will name you or show your logo as a reference only with your consent.

13. Confidentiality and personal data

We protect information about your business that we learn from you and use it only to provide the services.

We process the personal data of your customers as a processor under the data processing terms. We do not use it to train AI models.

We process the personal data of you and your colleagues in accordance with the privacy policy. We record telephone calls with the AI account manager; you will find the details there.

14. Liability

  • We are liable for damage that we cause you by breaching the contract.
  • Total compensation for damage is limited to the amount that you paid us for the services in the 12 months before the event that caused the damage.
  • We do not compensate for lost profit or for indirect damage, for example lost business opportunities.
  • We are not liable for damage caused by content or instructions that you have given us.
  • These limitations do not apply to damage caused intentionally or by gross negligence, nor to harm to the natural rights of a person (§ 2898 of the Civil Code).
  • We are not liable for delay or non-performance caused by circumstances beyond our control (force majeure), for example an outage of the cloud, telecommunications or an AI provider, a cyber-attack or action by the authorities.
  • If anyone brings a claim against us because of content that you have supplied to us, or because you have breached these terms, you will compensate us for the damage and reasonable costs, including the costs of legal representation.

15. Term and termination of the contract

  • The contract is concluded for an indefinite period.
  • You may terminate the contract at any time, even without giving a reason, with a notice period of 1 month. We may terminate it with a notice period of 3 months. The notice period runs from the day the notice is delivered. It is enough to send the notice by email.
  • Either party may terminate the contract with immediate effect if the other party materially breaches the contract and does not remedy the breach even within 14 days of a request to do so. In the event of a serious breach, for example the publication of illegal content or an attack on our systems, we may suspend the services immediately.
  • Within 30 days after the contract ends, you may request an export of your content and data in a commonly used machine-readable format. After that we will delete the data in accordance with the data processing terms and stop operating the website.
  • We will refund unused credit in accordance with section 7.

16. Changes to the terms

We may change these terms to a reasonable extent, for example because of new services or changes to regulations or prices. We will notify you of a change by email at least 30 days before it takes effect and publish it on this website.

You do not have to agree to a change. You may reject it and, for that reason, terminate the contract with a notice period of 1 month; the existing wording applies during that period. If you do not reject the change before it takes effect, the new wording applies.

17. Communication

We communicate mainly electronically: in the Control Console chat, by email and by phone. Email also satisfies the requirement of written form. We send you notices at the project owner’s email address that you have on file with us.

18. Final provisions

  • The contract is governed by the law of the Czech Republic, in particular the Civil Code (Act No. 89/2012 Coll.).
  • Disputes are decided by the courts of the Czech Republic. The court with local jurisdiction is determined by StreamCharge’s registered office in Prague.
  • Because we are both entrepreneurs, the provisions of § 1799 and § 1800 of the Civil Code on contracts of adhesion do not apply. Each party assumes the risk of a change of circumstances (§ 1765(2) of the Civil Code).
  • If any provision is invalid or unenforceable, the others remain in force.
  • You may assign your rights and obligations under the contract only with our consent. If our business or part of it is transferred, the contract may pass to the acquirer; we will notify you of this in advance.

Company details

  • StreamCharge, s.r.o.
  • Company ID (IČO): 22391762
  • Registered office: Korunní 2569/108, Vinohrady, 101 00 Praha 10
  • Registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 414146
  • Email: info@streamcharge.cz
  • Website: www.streamcharge.cz